Shipping policy

At MP Global, we are committed to ensuring a smooth, reliable, and transparent delivery experience for all our customers. This Shipping Policy outlines the terms and conditions related to order processing, shipping timelines, delivery procedures, and customer responsibilities.

By placing an order on our website, you agree to the terms mentioned below.

1.Shipping Locations

MP Global currently ships orders across India. We are continuously working to expand and improve our delivery network to provide better service coverage and faster deliveries to our customers.

2.Order Processing Time

All orders placed on our website are usually processed within 1–2 business days after successful order confirmation.

Please note:

• Orders are not processed, packed, or dispatched on Sundays or public holidays.
• During periods of high order volume, festive seasons, promotional sales, or unforeseen operational delays, order processing may take slightly longer than usual.
• Customers will receive confirmation once the order has been successfully processed and dispatched.

3.Estimated Delivery Timeline

Once dispatched, orders are generally delivered within 5–7 business days depending on the customer’s location, courier service availability, and regional accessibility.

Delivery timelines may vary due to factors such as:

• Remote or non-metro delivery locations
• Weather conditions or natural disruptions
• Courier partner operational delays
• High-demand periods and logistical challenges

While we strive to ensure timely deliveries, the estimated delivery timeline should be considered approximate and not guaranteed.

4.Shipping Charges

Shipping charges, if applicable, are calculated automatically at checkout based on the delivery location, product weight, and ongoing promotional offers.

Any free shipping offers or special delivery promotions will be clearly mentioned on the website wherever applicable.

5.Order Tracking

After your order has been dispatched, you will receive shipment tracking details via Email, SMS, or WhatsApp (where applicable).

Customers can use the provided tracking link to monitor the real-time status and movement of their shipment.

In certain cases, tracking information may take a few hours to become active after dispatch.

6.Delivery Delays

Although MP Global works closely with trusted courier partners to ensure timely deliveries, certain delays may occasionally occur due to circumstances beyond our control.

Possible reasons for delays include:

• Courier service disruptions
• Weather conditions or natural calamities
• Incorrect or incomplete shipping information
• Restricted delivery zones
• Public holidays or regional restrictions
• Unexpected operational or logistical issues

MP Global shall not be held liable for delays caused by external factors; however, our support team will make every reasonable effort to assist customers in tracking and resolving delivery concerns.

7.Incorrect or Incomplete Address Information

Customers are responsible for providing accurate shipping details, including full address, landmark, pin code, and contact number while placing the order.

MP Global will not be responsible for failed deliveries, returned shipments, or delays caused due to incorrect, incomplete, or unverifiable address information submitted by the customer.

If an order is returned to us due to incorrect delivery information or repeated delivery failures, additional shipping charges may apply for re-dispatching the order.

8.Damaged, Missing, or Incorrect Items

We take quality checks and packaging seriously to ensure that every order reaches customers safely and accurately.

However, if you receive:

• A damaged product
• A missing item
• An incorrect product

Please contact our support team within 24 hours of delivery with:

• Clear photos/videos of the package
• Images/videos of the received product
• Your order details

All concerns will be reviewed carefully, and assistance will be provided according to our Return & Refund Policy.

Claims raised after the specified reporting period may not be eligible for review.

9.Contact Information

For any shipping-related questions, tracking assistance, or delivery concerns, customers may contact us through the details below:

📧 Email: mpglobal0003@gmail.com
📱 Phone/WhatsApp: 62399-99258

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Thank you for choosing MP Global.

We truly appreciate your trust and support and remain committed to providing a secure and reliable shopping experience for every customer.