Refund policy

Welcome to MP Global. We value transparency and request all customers to carefully read our policy before placing an order on our website or through any of our social media platforms.

Strict No Return, No Refund & No Exchange Policy

At MP Global, we follow a strict policy under which all sales are final. Once an order is successfully placed and confirmed, it shall not be eligible for:

  • Return
  • Refund
  • Exchange
  • Replacement
  • Cancellation

This policy applies to all products sold by MP Global without exception.

Order Placement & Customer Responsibility

Customers are requested to carefully review:

  • Product descriptions
  • Product images
  • Sizes, colors, and specifications
  • Pricing details
  • Shipping information

before completing the purchase.

By placing an order, the customer acknowledges and agrees that:

  • They are fully satisfied with the product details provided.
  • They understand the nature of the product being purchased.
  • They accept our No Return, No Refund & No Exchange Policy.

Cancellation Policy

Orders once placed cannot be cancelled under any circumstances.
Once the order enters processing, packaging, or dispatch stage, no modification or cancellation request shall be accepted.

Delivery Refusal & Fake Orders

Customers are expected to accept the delivery once dispatched. Any refusal to accept the parcel, fake order placements, or intentional non-acceptance may lead to:

  • Permanent restriction from future purchases
  • Blocking of Cash on Delivery (COD) access
  • Internal blacklisting from MP Global services

Cash on Delivery (COD) Orders

For COD orders, customers must ensure:

  • Correct shipping details are provided
  • Availability at the delivery address
  • Genuine purchase intent before placing the order

Repeated fake or refused COD orders may result in legal or courier-related recovery actions wherever applicable.

Product Appearance Disclaimer

Actual product colors, textures, or minor detailing may vary slightly due to:

  • Lighting conditions
  • Camera quality
  • Screen resolution differences

Such minor variations shall not be considered valid reasons for return, refund, or exchange.

Shipping Delays

While we aim to dispatch and deliver orders within the estimated timeline, delays caused by:

  • Courier partners
  • Weather conditions
  • Public holidays
  • Operational disruptions

are beyond our direct control and shall not qualify for cancellation or refund requests.

Contact Information

For any order-related support or queries, customers may contact us through:

MP Global
Email: mpglobal0003@gmail.com
Phone/WhatsApp: 62399-99258

Acceptance of Policy

By purchasing from MP Global, the customer confirms that they have read, understood, and agreed to all terms mentioned in this policy.